GENERAL TERMS AND CONDITIONS OF SALE - JM SUITES HOTEL

Exploited by MARANELLO GESTION IMMOBILIÈRE S.A.S. 

Version 1.0 – Effective Date: [01.07.2026] 

ARTICLE 1 – PREAMBLE 

The General Terms and Conditions of Sale (hereinafter the “GTC”) govern the conditions of reservation, sale, and provision of services offered by JM Suites Hotel, a 4-star hotel operated by MARANELLO GESTION IMMOBILIÈRE S.A.S. Any reservation implies the unconditional acceptance of these GTC. 

ARTICLE 2 – IDENTIFICATION OF THE OPERATOR: MARANELLO GESTION IMMOBILIÈRE S.A.S.

Simplified Joint Stock Company (S.A.S.) 

Share capital: 15,000,000 MAD (Moroccan Dirhams)  

Trade Register: 121413 

Tax Identification Number: 1100271 

ICE: 001524015000062 

Headquarters: 161, corner of Boulevard Rachidi & Boulevard Moulay Hassan Ier, 20 070 Casablanca – Morocco 

Email: hjoundy@jmsuiteshotel.com 

Publication Director: Hassan Joundy 

ARTICLE 3 – SCOPE 

These GTC apply to any reservation made: 

  1. on the official website of the JM Suites Hotel; 
  2. via the Mirai booking engine; 
  3. by phone; 
  4. by email; 
  5. directly with the hotel; 
  6. through an agency or partner platform. 

In case of contradiction between these GTC and the specific conditions of a rate or a contract, the latter prevail.

ARTICLE 4 – RESERVATIONS 

The reservation becomes final after written confirmation from the hotel and, if applicable, upon receipt of the payment or guarantee requested. 

The hotel reserves the right to refuse any incomplete, fraudulent reservation, or not complying with these GTC. 

Any special request is subject to availability and does not constitute a contractual commitment. 

ARTICLE 5 – RATES 

The rates are in Moroccan Dirhams (MAD). 

They are per room per night, unless otherwise stated. 

Prices only include services expressly mentioned during the reservation. The tourist tax and any applicable tax are invoiced in accordance with Moroccan regulations in force. 

ARTICLE 6 – PAYMENT TERMS 

Payment can be made: 

  • by virtual card (VCC)  
  • by payment link  
  • by credit card; 
  • by bank transfer accepted by the hotel; 
  • in cash within the limits allowed by law. 

Depending on the reserved rate, payment may be required at reservation, prior to arrival, during check-in, or at departure. 

The hotel may request a bank pre-authorization or a security deposit.

ARTICLE 7 – MODIFICATION, CANCELLATION, AND NO-SHOW 

The applicable conditions are those mentioned during the reservation. 

In the absence of specific conditions: 

  • free cancellation up to 48 hours before arrival; (Flex rate)   
  • in case of late cancellation or no-show, the first night may be charged; 
  • non-refundable rates cannot be modified or refunded. Any modification request is subject to availability and may result in a price adjustment. 

ARTICLE 8 – ARRIVAL AND DEPARTURE 

Rooms are available from 2:00 PM on the day of arrival. 

They must be vacated by 12:00 PM on the day of departure. 

Any early arrival or late departure is subject to availability and may result in an additional charge. 

ARTICLE 9 – ROOM OCCUPANCY 

Only persons declared during the reservation are allowed to occupy the room. The maximum number of occupants cannot exceed the capacity provided for the reserved category. The hotel reserves the right to refuse any non-compliant occupation. 

ARTICLE 10 – CUSTOMER OBLIGATIONS 

The customer undertakes to: 

  • comply with the hotel’s internal regulations; 
  • adopt respectful behavior towards other guests and staff; 
  • use the facilities in accordance with their intended purpose; 
  • indemnify the hotel for any damage caused by themselves or their companions. Smoking is prohibited in rooms and unauthorized indoor areas.

ARTICLE 11 – HOTEL’S LIABILITY 

The hotel implements all reasonable means to ensure the quality of its services. Its liability cannot be engaged in case of: 

  • force majeure; 
  • interruption of public networks (water, electricity, internet) beyond its control; 
  • loss, theft, or damage of personal items not deposited according to the applicable regulations. 

ARTICLE 12 – PERSONAL DATA

The personal data collected are processed in accordance with Moroccan law, particularly Law No. 09-08 on the protection of individuals with regard to the processing of personal data. 

They are used exclusively for reservation management, customer relationship, legal obligations, and, with the customer’s consent, for sending commercial information. The customer can exercise their rights of access, rectification, opposition, or deletion by sending a request to: hjoundy@jmsuiteshotel.com 

ARTICLE 13 – FORCE MAJEURE

None of the parties shall be held responsible for the non-performance of their obligations in case of force majeure, as defined by the applicable legislation and jurisprudence, notably in case of natural disaster, pandemic, armed conflict, administrative decision, or any event beyond the parties’ control. 

ARTICLE 14 – COMPLAINTS 

Any complaint concerning the stay must be addressed promptly to the Hotel’s Management by email at the following address: hjoundy@jmsuiteshotel.com The hotel will endeavor to provide a reasonable response in a timely manner.

ARTICLE 15 – APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions of Sale are governed by Moroccan law. Any dispute regarding their interpretation, execution, or validity falls within the exclusive jurisdiction of the courts of Casablanca, subject to applicable mandatory provisions. 

 

MARANELLO GESTION IMMOBILIÈRE S.A.S. reserves the right to modify these General Terms and Conditions of Sale at any time. The applicable conditions are those in effect at the date of reservation confirmation. 

 

Exact corporate name of the company operating JM Suites Hotel. 

  1. Legal form (LLC, Inc., etc.). SAS  
  2. Share capital. 15,000,000 MAD  
  3. Trade Register Number (RC). 12 14 13  
  4. Fiscal Identifier (IF). 1100271 
  5. ICE. 001524015000062 
  6. Business License (if you want to display it). 121413 
  7. Headquarters address (if different from the hotel). 161 angle Boulevard Rachidi & Moulay  Hassan 1er 
  8. Legal email address (e.g. legal@… or contact@…). hjoundy@jmsuiteshotel.com 
  9. Name of the website’s Publishing Director. HASSAN JOUNDY  
  10. Name of the website’s hosting provider (Mirai for the booking engine, and the host of the  Mirai website)